Registered Nurse - RN - Health Access Call Center

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In this position, the Registered Nurse provides guidance to callers by providing health information, symptom assessment, referral options and question follow-up in order to assist the patient in making informed health decisions.
Essential Duties and Responsibilities
Ask-A-Nurse Duties
  • Prioritizes calls, answers health questions and makes service and physician referral
  • Documents spoken conversations, demographics, incoming call purpose and referrals
  • Current MT RN license
  • Current WY RN license or ability to obtain within six (6) weeks of hire into the position
  • Current BLS certification
  • Minimum of five years experience as a nurse
  • Ability to communicate in a clear, concise, courteous and professional manner and exhibit quality vocal skill through speech rate, volume, enunciation, pronunciation and
  • Demonstrated ability to type 40 wpm with 98% accuracy
  • Ability to communicate effectively and diplomatically within a multi-functional team
  • Strong organizational skills and attention to detail
  • Ability to successfully function in a fast paced, service oriented environment
  • Experience in understanding and usage of computers, including the Microsoft Office Suite, as well as the ability to learn applications relevant to the position


Organization: St. Vincent Healthcare, Billings, MT
Primary Location: MT-Billings/Surrounding Areas-Billings
Department: SVB-Health Access Call Ctr/AAN
Schedule: Full-time
Shift: Evening Shift
FTE: 1.0
Job Number: 18003066
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