The Process Improvement Specialist is responsible for driving and integrating Lean process improvement methodology.
• Process Improvement Specialist assists Lean participants in the development of standardized workflows, instructions, and procedures.
• Responsible for the tracking and ensuring progress for process improvement events to ensure completed and documented improvements are realized and maintained.
• Training of hospital associates on process improvement principles, strategic priorities, mapping systems, and cost savings/standardization opportunities within operations.
• Demonstrates project leadership skills and ability to train and facilitate multi-functional teams in problem solving, process improvement, and development of control plans.
• Use Quality Engineering principles, tools and practices to develop and optimize systems and processes that are aligned with the overall business and quality vision.
• Analyze current state workflow and processes and define opportunities. Develop future state workflows based on process analyses.
• Identifies improvement opportunities substantiated by metrics to increase adoption and adherence in key departments, customers, optimized process procedures, or workflow to gain efficiencies.
• Analyzes data through various analysis tools to measure over time the effectiveness and improved efficiencies gained as a result of the change management process.
• Support the implementation of statistically valid and reliable data collection, input, retrieval, analysis and report generation as well as automation of data collection, retrieval and reporting to eliminate waste and duplication of effort.
• Ability to develop, foster, and enhance strategic partnerships with internal customers, including: front-line associates, managers, directors, and senior leadership.
Bachelor’s degree is required.
Certification as a black belt in LEAN process must be obtained within 2 years of employment.
Minimum of five (5) years relevant experience is required (preferably in a healthcare setting).
Experience with change management and project management leadership, tools and techniques, required
Excellent oral and written communication and presentation skills with the ability to effectively adapt content and style to diverse audiences from medical professionals, senior administrative leaders and other employees, required
Strong financial analysis and decision support skills, required
Strong computer skills including master of Microsoft Office Suite, especially Excel, Word and PowerPoint. Additional applications required include Microsoft Access, Tableau, and statistical process control packages
Prior certification or ability to complete Lean and/or Six Sigma Black Belt training within two years of hire, required
Master’s degree is preferred.
Comprehensive understanding of business management systems with experience in the business of health care delivery and have previous skill in teaching or coaching leaders without formal authority, preferred