Process Improvement Specialist Billing & AR

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Directs and coordinates process and performance improvement initiatives in the SCL RSC Billing & Accounts Receivable operation to create a culture of continuous process improvement aligned with system stewardship goals. Acts as an internal consultant for all levels of the department to achieve the maximum revenue capture possible and sustained best operations practices and work process improvement through qualitative and quantitative measures.

  1. Manages complex projects and programs for the SCL RSC Billing & Accounts Receivable operation, including defining goals, measurements, deliverables, key milestones and critical path for projects containing multiple work streams.

  2. Identifies "best" practices from other Project / Program Management Community, Health Care and other industries. Manages the adoption or adaptation of those practices to achieve significant ROI, Quality and/or Service results. Effectively applies process improvement/six sigma methodologies where appropriate.

  3. Collaborates with Leadership to prioritize work based on multiple and sometimes competing strategic objectives. Aligns projects with strategic objectives and identifies opportunities to increase efficiencies, reduce denials, and drive improvement in operations quality and service.

  4. Effectively sees how multiple projects connect and leverages those synergies to add the most value to SCL Health. Identifies project barriers / constraints / risks and provides recommendations to mitigate. Proactively identifies project risks and resolves with the team.

  5. Uses existing project methodologies to execute projects. Develops comprehensive tool sets and establish new project or program methodologies.

  6. Promotes win-win relationships with contracted vendors and other suppliers. Acts as a role model for organization values and behaviors; communicates mission, vision, and values.

  7. Works to align function and processes to work as a system. Leads teams, conducts effective meetings, removes barriers, and engages in synergistic problem solving

  8. Promotes mission, vision, and values of SCL Health, and abides by service behavior standards.

  9. Other duties as assigned.

Located in Broomfield, CO.


Required : Bachelor�s degree, preferably in a health related field.

Preferred: MBA or MHA

Certification, Registration, License:

Required : Certification in AGILE, LEAN, Six Sigma, or other well established Process Improvement methodology.

Preferred: Advanced certification, i.e.: LEAN or Six Sigma Black Belt, Scrum-master


Required : Two (2) years of project management experience, demonstrated experience in the application of Performance Improvement methods that includes Lean or Six Sigma, experience in implementation throughout of the project life-cycle, performing workflow analysis, testing and process improvement.

Preferred: Five (5) plus years of leading Process Improvement Initiatives within a Health Care system.

Knowledge, Skills and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements list must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Substantial training/education and facilitation experience
  • Effective organizational, communication and human relations skills are necessary as the incumbent will be coordinating several projects simultaneously and working closely with department managers and all levels of staff and subordinates.
  • Excellent training, management skills and professional demeanor; must be regarded as a role model.
  • Understanding of revenue cycle operations principles.
  • Regular attendance to perform work on site during regularly scheduled business hours or scheduled shifts is required
  • Ability to self-direct once provided with desired outcome and overall work plan
  • Data analysis to identify patterns and trends in order to improve the targeted activity and outcome

  • Ability to understand complex, inter-related processes and determine root cause of an error

  • Strong knowledge of health care processes and requirements related to insurance billing

  • Ability to produce data in a spreadsheet, pivot table, power-point or other communication tool that can be easily understood

  • Ability to discern potential errors in data and investigate to determine the source of the error by collaborating with the source team

  • Ability to map out workflows and identify and present opportunities for improved workflow in a respectful and collaborative manner

  • Ability to stay organized while managing multiple ongoing projects and reporting requests

  • Ability to recognize dis-connects in processes, wasteful activity, and take initiative to collaborate appropriately to identify potential solutions to improve the workflow

Organization: Corporate, Various Locations
Primary Location: CO-Denver/Boulder/Surrounding Areas-Broomfield
Department: SYS-RSC Insurance
Schedule: Full-time
Shift: Day Shift
FTE: 1.0
Job Number: 18001930
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