Lead Call Center Specialist

Apply Now    

The lead call center specialist provides superior service to our patients while handling escalated customer concerns, supporting and coaching the team and managing quality assurance.


• This position will interact with patients and internal and external partners to provide information and resolve billing and service inquiries for care provided at our Care Sites and various Clinics. 

• Provides accurate and courteous service in an efficient manner.

• Will perform clerical tasks to support the Business Services department as needed.


Located in Broomfield, CO.

• High School diploma or GED equivalent, required.

• Two + years of Customer Service experience, required.

• One year experience in a healthcare billing environment, required.

• Knowledge of insurance explanation of benefits, required.

• Proficient computer skills, required.

• Previous experience in a fast-paced production or call center environment, preferred.

• Knowledge of Microsoft Office application, preferred.

• Highly prefer previous call center experience. 

Organization: Corporate, Various Locations
Primary Location: CO-Denver/Boulder/Surrounding Areas-Broomfield
Department: SYS-RSC-Self Pay Mgmt
Schedule: Full-time
Shift: Day Shift
FTE: 1
Job Number: 18001921
Apply Now