Business Coordinator

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Job Summary

In this position, the Business Coordinator supports the Practice Manager in overseeing the clinic daily operations including human resources, purchasing, business services, patient care, and physician and patient relations.  In addition, this position may assist patients in person and via the phone by making appointments, collecting demographic and insurance information, and directing calls to appropriate clinic personnel; as well as, preparing, maintaining, and facilitating access to patient medical records for the purposes of patient care.


Human Resource Supervision and Financial Oversight

·   Assists the Practice Manager with the overall staffing and scheduling of clinic personnel and edits time records, ensuring that staff performs within established policy and procedures;

·   Works collaboratively with Practice Manager to recruit, orient, train, and evaluate staff; 

·   Supports financial accountability for department functioning and examines alternative methods of providing required services in order to reduce departmental supply and personnel costs. 

Physician and Patient Relations

·   Reviews Press Ganey survey data and works in conjunction with leaders and staff to implement action plans addressing patient satisfaction feedback;

·   Addresses patient complaints and communicates concerns or potential patient care risks to clinic leaders, ensuring that follow-up occurs.

Reception, Registration and HIM

·   Greets the patient and answers the telephone, communicates general practice information to patients and family members and provides patients with appropriate paperwork ;

·   Gathers accurate information by interviewing patients, verifying insurance coverage, and recording information using registration software, and obtaining signatures, for each patient encounter; and facilitates the collection of co-payments, past due balances and payments at time of service;

·   Utilizing provider protocols, schedules appointments, referrals and diagnostic tests, and maintains updates and distributes schedule;

·   Ability to lead HIM functions to regulatory and compliance standards.

·   Will step in as needed to help cover front desk position(s) in the office when needed.

Administrative Functions

·   Ability to assume small accounting, finance or reporting projects as assigned;

·   Manage flow of information between departments including forms, meeting minutes, invoices, ordering and data;

·   Able to interact with departments, community partners and community toward organizational goals

·   Maintains filing systems, relevant databases, and tracking/reporting for special initiatives;

·   Perform other duties as assigned by the practice manager or physician.

·   Promotes mission, vision, and values of SCL Health, and abides by service behavior standards.

·   Performs other duties as assigned.

·   May be required to float to other departments (within scope of competency and qualifications) based on business need.

Required: A high school diploma is required.

Preferred: Associate’s Degree





Required: Three (3) years related experience in a healthcare environment is required.



Organization: SCL Health Medical Group - Western Slope, Grand Junction, CO
Primary Location: CO-Grand Junction
Department: SMG PSO-SMMG-Neurology
Schedule: Full-time
Shift: Day Shift
FTE: 1.0
Job Number: 18000772
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