In this position, the Performance Improvement Specialist II directs process improvement programs, facilitates Lean events, and manages process improvement efforts throughout Operations and builds ongoing partnership with clinic and business units to support their process improvement efforts and practice transformation.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Works in collaboration with leadership to ensure Lean process improvement methodology is integrated into the culture.
Champions Lean process improvement development of methodology and tools in collaboration with a cross-functional team.
Provides oversight and prioritization of the process improvement portfolio and reports successes, challenges, and status to Operations leadership team(s).
Identifies improvement opportunities by analyzing current state processes substantiated by metrics to increase adoption and adherence to gain efficiencies.
Demonstrates project leadership skills and ability to train and facilitate multi-functional teams in problem solving, process improvement, and development of control plans.
Escalates process improvement project issues to appropriate leadership and includes a resolution recommendation.
Facilitates data analysis either by collaborating with data analytic teams or by using analysis tools to measure effectiveness and efficiencies gained as a result of the change management process.
Trains Associates on Lean principles.
Drives change in all facets of the care delivery system.
Drives knowledge of and enthusiasm for managed change and Lean process improvement implementation across the organization.
Manages special programs and projects for Operations (clinic acquisitions, remodels/renovations, and equipment installation)
Other job duties as assigned by supervisor
Bachelor’s Degree required
Master’s degree in Business Administration, Organizational Development or a quantitative science.
CERTIFICATION, REGISTRATION, LICENSE
(*indicates primary source verification requirement)
Lean training or equivalent process improvement training
Certification in Lean or process improvement equivalent within one year of hire
3 years of health care experience or process improvement experience
Demonstrated experience in the application of process improvement methodologies such as Lean, Six Sigma, or PDSA
Experience with change management and project management leadership, tools and techniques
Clinic Operations experience