Menu

IT Engineer

Apply Now    

The Enterprise Communication Engineer is responsible for design, operations and support of SCLHS communication infrastructure including, but not limited to Cisco Unified Communications Manager, Unity Connection, UCCX, Cisco Gateways, CUBE, Dial Plan, Call Routing, Fax Routing, Vocera, Spectralink and Extensions Middleware.


Role functions also include but are not limited to architecture, installation, performance monitoring, troubleshooting, back up, and maintenance of a variety of communication system platforms and infrastructure. 


Design, Maintain and Troubleshoot enterprise Communication equipment and operating systems including but not limited to:

·         Cisco Unified Communication Manager

·         Unity Connection

·         UCCX Call Center apps

·         Vocera

·         Extensions Middleware

·         Spectralink Wireless handsets

·         Zoom call recording

·         CMS – Spectralink Management software

 

  • Tier 3 level knowledge in SIP, SCCP, MGCP and H323
  • Manage projects to upgrade, enhance and maintain the SCLHS enterprise communication system.
  • Insure compliance with SCLHS’s IT Security policies
  • Troubleshoot and resolve communication system outages, including participation in an on-call rotation
  • Work with vendors to understand product road maps, end of lifecycle, and best practices information.


Use network monitoring and reporting tools such as:

·         Cisco Prime

·         Cisco Real time Monitoring Tool

·         Solarwinds

 

  • Maintain accurate and up to date technical and non-technical network infrastructure documentation.
  • Using effective customer service skills to respond to customer requests within established standard, communicate with other staff as necessary to ensure timely effective resolution, and communicate resolution with customer in a timely fashion
  • Mentor/Develop junior team members.
  • Promotes mission, vision, and values of SCL Health, and abides by service behavior standards
  • Performs other duties as assigned
  • May be required to float to other departments (within scope of competency and qualifications) based on business need.
  • May be required to be placed on-call during a regularly scheduled shift
  • High level experience with the following: Unified Communications Manager 9.x and/or higher, Unity Connection 9.x and/or higher and UCCX 9.x and/or higher.
  • Advanced knowledge of Cisco VoIP environment such as Voice Gateways and Call Manager configuration and troubleshooting.

  • Understanding of and ability to configure Quality of Service (Campus and WAN).

  • Provide trouble resolution assistance whenever called upon for the supported products.

  • Experience with Microsoft Exchange integration plus Cisco Jabber, WebEx, AQM and Finesse solutions

  • High level experience with Voice Gateways (analog, digital and SIP) and dial plan design.

  • Strong written and verbal communications skills, able to explain communication system concepts to both fellow technical staff in detail, and to non-technical staff at an appropriate level

  • High level experience in call center operations.

  • Manage and troubleshoot Cisco Gateways, CUBE, ICM, Dial Plan, Call Routing, Fax Routing

Required

  • Associate's degree in Information Technology, Computer Science, or other related field. Or equivalent work experience.
  • Cisco- CCNA Collaboration and/or CCNA Routing and Switching
  • 3 years industry experience in supporting enterprise size Communication Systems 

Preferred
  • Bachelor's degree in Information Technology, Computer Science, or other related field. Or equivalent work experience.
  • 3 years industry experience in supporting enterprise size Communication Systems.
  • 5 – 7 years industry experience in supporting enterprise size Communication Systems.
Organization: Corporate, Various Locations
Primary Location: CO-Grand Junction
Department: SYS-STSC-Infrastruct Telecom
Schedule: Full-time
Shift: Day Shift
FTE: 1
Job Number: 17009990
Apply Now