The Enterprise Communication Engineer is responsible for design, operations and support of SCLHS communication infrastructure including, but not limited to Cisco Unified Communications Manager, Unity Connection, UCCX, Cisco Gateways, CUBE, Dial Plan, Call Routing, Fax Routing, Vocera, Spectralink and Extensions Middleware.
Role functions also include but are not limited to architecture, installation, performance monitoring, troubleshooting, back up, and maintenance of a variety of communication system platforms and infrastructure.
Design, Maintain and Troubleshoot enterprise Communication equipment and operating systems including but not limited to:
· Cisco Unified Communication Manager
· Unity Connection
· UCCX Call Center apps
· Extensions Middleware
· Spectralink Wireless handsets
· Zoom call recording
· CMS – Spectralink Management software
Use network monitoring and reporting tools such as:
· Cisco Prime
· Cisco Real time Monitoring Tool
Advanced knowledge of Cisco VoIP environment such as Voice Gateways and Call Manager configuration and troubleshooting.
Understanding of and ability to configure Quality of Service (Campus and WAN).
Provide trouble resolution assistance whenever called upon for the supported products.
Experience with Microsoft Exchange integration plus Cisco Jabber, WebEx, AQM and Finesse solutions
High level experience with Voice Gateways (analog, digital and SIP) and dial plan design.
Strong written and verbal communications skills, able to explain communication system concepts to both fellow technical staff in detail, and to non-technical staff at an appropriate level
High level experience in call center operations.
Manage and troubleshoot Cisco Gateways, CUBE, ICM, Dial Plan, Call Routing, Fax Routing