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Intake Coordinator - Home Health

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SCL Home Health
 
At SCL Home Health, we are proud to be an associate-empowered, patient-centered organization. We value the meaningful client relationships we develop every day through one-on-one care and the ability to facilitate optimal outcomes in our clients' home environments.
 
Although home health is an independent practice, we ensure you have the right resources and support available for you to be successful. We support you by:
 
    • Being a part of the larger integrated SCL Health system
    • Allowing you flexible daily schedules/self-scheduling
    • Developing a unique compensation plan that's right for you
    • Planning the orientation process around your needs
    • Providing you with mileage and cell phone reimbursement
    • Offering tuition reimbursement to support your career advancement
 
Answer your calling - bring your talents to SCL Home Health and experience the impactful difference you can make in your clients' lives.

Internal customer service position responsible to coordinate the referral-to-admission process for patients.  Provides administrative support to clinical team to ensure that all eligible patients receive care, barriers to admissions are addressed and resolved, and agency growth and profitability is maximized. 
  1. Ensures timely transition of referrals into admissions, identifying barriers and solving customer service and other issues through partnership with the clinical and operations teams. Gathers and records information during the intake process.
  2. Communicates effectively with referral sources regarding services via written and telephone contacts. Maintains a thorough knowledge of the agency products and services, acuity capabilities and referral relationships.
  3. Understands and applies the policies of SCL Home Health and regulatory agencies as they apply to the intake process. Gathers and tracks the receipt of appropriate orders and documentation of eligibility per corporate policy. Communicates accurate and appropriate information to team members regarding new referrals and admissions including patients’ needs for equipment, supplies medications, and plan of care.
  4. Maintains an understanding of all payer sources and impact on revenue. Investigates, verifies, and documents coverage for all payer sources.
  5. Provides information for statistical trending and patient flow reports for leadership team as requested. Actively manages and can demonstrate strong working referrals relationships based upon regular communication.  Actively seeks out ways to expand the number of referrals from referral sources who call in. Consistently employs Impact Selling techniques to lead to appropriate patient, family, or referral source commitment.
  6. Business Office Support for administrative duties, staffing / scheduling, health information management support as assigned.
  7. Initiates and coordinates timely follow-up calls on referrals: pending admissions and not admitted (patients, emergency contacts, referral sources, physicians and staff).  Uses a system to prioritize and create an appropriate follow-up cycle.
  8. Reports grievances and complaints made by patients, families, referral sources and other health care professionals. Reports allegations of patient abuse, neglect and/or misappropriation of patient property.
  9. Promotes mission, vision, and values of SCL Health, and abides by service behavior standards.
  10. Performs other duties as assigned.

Required:
High School Diploma or GED equivalent
Preferred:
        Associates Degree in related area
 
 
Required:
6 months of customer service experience, previous health care experience
Preferred:
        Home health experience
  • Sales, customer-service, and results-oriented focus
  • Excellent written and verbal communication skills. Excellent interpersonal skills
  • Parts of the work involve multiple steps and are quite complex, requiring attention to detail and creative problem-solving skills.  Accuracy is essential, as the tasks impact the delivery and documentation of patient/client care.
  • Ability to work well with an interdisciplinary team and health care providers
  • Ability to establish and maintain rapport with patients, families, and referral sources
 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements list must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Organization: SCL Home Health, Denver, CO
Primary Location: CO-Denver/Boulder/Surrounding Areas-Denver
Department: SCLHH-DEN-Agency Operations
Schedule: Full-time
Shift: Day Shift
FTE: 1.0
Job Number: 18000006
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