This position must efficiently answer, screen and route incoming calls that come into the Customer Care Center (CCC). Position requires a positive attitude and ability to effectively respond and prioritize all calls as needed. Must exhibit Best in the Nation Customer Service skills at all times.
Provide telephone support to Exempla Healthcare.
Utilizes Best in the Nation customer service skills.
Respond to all in-coming calls to the CCC in a positive and effective manner.
Accurately accesses SCL Healthcares databases to locate patients, doctors and employees and routing to correct destination.
Ability to clearly and correctly overhead page announcements as directed.
Pages overhead per SCL Healthcare Policies & Procedures.
Page staff and physicians on individual pagers as needed and per procedures.
Monitor various alarms and respond accordingly per policy.
Supports Customer Care Specialist in dual emergency situations as needed.
Prepare written reports as needed.
Must be able to send out emails: timely and correctly.
Record and log all long distance calls.
Monitors weather radio for adverse conditions and reports to the Administrator on Call or the Hospital Supervisor as needed. Pages on-call Hospice nurse as needed.
Act as backup for Hospice and SCL Clinics after hours and on weekends..
Enter call lists into appropriate database for departments and publish.
Promotes mission, vision and values of SCL Healthcare.