This is a PRN position that will have variable shifts Mon-Fri 8-7pm
The Patient Registration and Scheduling Specialist is responsible for obtaining complete and accurate patient demographic, insurance (eligibility and/or verification), financial information to include: collections of copays/deductibles/outstanding balances and making payment plans as appropriate, for inpatients, outpatients, and emergency patients either face-to-face, by telephone, internet, etc. This position must demonstrate excellent customer service skills by providing a patient friendly and pleasant registration process to assure that patient and family needs are met in a timely manner. Resolves physician’s office and patient issues and must be able to manage extreme patient volumes and uncooperative patients. Acts as liaison between departments to foster open communication and team work, utilizing positive and effective communication with all team members. This position is responsible for adhering to all compliance requirements mandated by CMS,HIPAA, JCAHO, etc.
The list below is considered to be essential functions of this position and all employees within SCL Health are expected to meet the following in their day-to-day work: