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PBX Operator

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Unit Description


Care Site Description

St. Vincent Healthcare is part of SCL Health System, a faith-based, nonprofit health care organization.
 
Interested in making a difference? Then check us out. Our rich heritage and mission, and our focus on health care delivery that values person-centered care, excellence and accountability are a winning combination as we bring health – and hope – to our patients.
 

Fast Facts

  • Billings, Mont. (est. 1898)
  • Largest tertiary care hospital and Level II Trauma Center in Montana serving patients in eastern and south-central Mont. and northern Wyo.
  • 2,100 associates, 529 medical staff
  • 286 beds (201 are staffed)

Services & Expertise

  • Cancer Care
  • Children’s Healthcare
  • Comprehensive Regional Services
  • Neuroscience
  • Heart Center
  • Oncology
  • Orthopedic Services
  • Women’s Services

St. Vincent Healthcare is an award-winning hospital providing person-centered care. We are People Healing People throughout the communities that we serve, especially the poor and vulnerable.

 
Visit:
www.svh-mt.org


Description

In this position, the PBX Operator provides 24 hour processing of all inbound calls from the public at large and internal users, providing general information and caller connecting support through use of the Public Branch Exchange (PBX) telephone system. 
 
Essential Duties and Responsibilities
PBX Responsibilities
  • Answers, directs, prioritizes and refers telephone calls and messages,
  • Triages calls according to priority and urgency, transferring, paging and dialing calls as necessary
  • Assist Communication Center with alarms and flight protocols when necessary

Qualifications
  • High School diploma or equivalent.
  • Ability to type 40 wpm   
  • Ability to communicate effectively and diplomatically within a multi-functional team
  • Strong organizational skills and attention to detail
  • Ability to successfully function in a fast paced, service oriented environment with minimal face-to-face interaction.
  • Experience in understanding and usage of computers as well as the ability to learn applications relevant to the position
Organization: St. Vincent Healthcare, Billings, MT
Primary Location: MT-Billings/Surrounding Areas-Billings
Department: SVB-Communications
Schedule: Per Diem/PRN
Shift: Variable Shift
Job Posting: 6/6/2017 11:03:44 PM
FTE: .001
Job Number: 17004251
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