Service Excellence Supervisor

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Unit Description

Care Site Description
Saint Joseph Hospital is part of SCL Health, a faith-based, nonprofit health care organization.
Interested in making a difference? Then check us out. Our rich heritage and mission, and our focus on health care delivery that values person-centered care, excellence and accountability are a winning combination as we bring health – and hope – to our patients.
Fast Facts
  • Denver (estab.1873)
  • Largest acute care provider in Denver area
    • 2,397 associates, 1,332 medical staff, 108 residents
    • 371 beds
    • New $623 million, 360-bed, 826,000-square-foot replacement facility (December 2014)

Services & Expertise

  • Breast Care Center
  • Cardiovascular Services
  • Center for Women and Infants
  • Comprehensive Cancer Center
  • Emergency Services
  • Medical Imaging
  • Orthopedics
  • Plastic & Reconstructive Surgery
  • Rehabilitation
  • Surgical Care
  • Weight Loss Surgery Center

Kudos: Saint Joseph Hospital offers excellence across the continuum of care for patients.



Day shift- Flexibility to work evening and weekends when needed is a must


Job Description

Lead and train Service Excellence Representatives at Welcome Desk, Resource Service Center, and Surgery Liaisons.

Oversees scheduling, resource person, system expert.

Help grow Resource Service Center service offerings.

Provides support to Supervisor(s) and Manager.

The attached Job Description details the essential functions of your position. The list below is also considered to be essential functions of your position and all employees within Saint Joseph Hospital are expected to meet the following in their day-to-day work:

  1. Be available to work as scheduled and report to work on time

  2. Be available to work overtime if needed

  3. Be willing and available to cover all shifts

  4. Be willing to accept supervision and work well with others

  5. Be respectful of all with whom you interact and follow the Saint Joseph Hospital Service Behaviors

  6. Be well groomed and dressed appropriately for your role

  7. Be in compliance with the drug and alcohol policy as stated in the Employee Handbook

  8. Be sufficiently rested to perform your duties throughout the period assigned

  9. Demonstrate a willingness to learn

  10. Be able to communicate clearly, think clearly, and concentrate on assigned tasks




  • High School diploma/GED or equivalent.

� 3+ years experience in customer service environment preferably in healthcare settings

  • Computer knowledge: Microsoft, Excel, and proficient at typing

� Able to perform the Service Excellence Representatives and Surgery Liaisons duties.

  • Love to smile! Want to make a difference!
  • Prior Lead or supervisory experience particularly in a hospital.
  • College degree in healthcare administration or business

� In addition to the responsibilities described above, the role may include other responsibilities and duties as assigned from time to time, based upon Saint Joseph Hospital needs or requirements.

Organization: Saint Joseph Hospital, Denver, CO
Primary Location: CO-Denver/Boulder/Surrounding Areas-Denver
Department: SJD-Service Excellence
Schedule: Full-time
Shift: Day Shift
Job Posting: 5/17/2017 11:01:47 PM
FTE: 1.0
Job Number: 17003590
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