Patient Financial Advocate II SMGJ

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Unit Description

Care Site Description

St. Mary's Medical Center in Grand Junction, Colorado is part of SCL Health System, a faith-based, nonprofit health care organization.

Interested in making a difference? Then check us out. Our rich heritage and mission, and our focus on health care delivery that values person-centered care, excellence and accountability are a winning combination as we bring health — and hope — to our patients.

Fast Facts about St. Mary's and Grand Junction

  • Grand Junction , Colo. (estab. 1896) Population: 146,000
  • Awe-inspring natural beauty and the dramatic red rock landscape of the Colorado National Monument
  • 300+ days of sunshine
  • Exhilarating outdoor adventures including hiking, camping, biking or skiing on the Grand Mesa
  • Incredible whitewater rafting on the Colorado River
  • Hundreds of miles of world-class mountain biking trails
  • A charming downtown full of great shops, restaurants, art galleries, and more
  • The heart of Colorado's wine country
  • Close to world-famous destinations such as Moab, Utah, Telluride, Aspen, and Glenwood Springs
  • Regional Medical Center serving western Colo. & eastern Utah
  • 2,020 associates, 434 physicians
  • 346 beds (310 are staffed)

Services & Expertise

  • Cardiac & Vascular Services
  • CareFlight
  • Center for Brain & Spine Surgery
  • Emergency Services
  • Family Medicine Residency
  • Level II Trauma Center with Pediatric Commitment
  • Neonatal Intensive Care
  • Orthopedics & Spine Center
  • Primary Stroke Center
  • Regional Blood Center
  • Regional Cancer Center
  • Surgical Specialties incl. minimally invasive & robotics
  • Women's Health & Childbirth Services

For hospital information, Visit:

For information on our community, Visit:


The Patient Financial Advocate II is responsible for operating in a liaison role between the care site, provider clinics and the Revenue Service Center for hospital and provider clinic billing questions, inquiries and issues.  In addition, this role provides assistance to patients or family members of patients who have questions regarding financial issues on a hospital account/statement or provider account/statement; to include medical coverage, payment plans, explanation of charges and financial assistance programs.  Is able to confidently handle patient complaints with onsite resolution, questions and concerns on all aspects of the patient’s statement(s) while maintaining professionalism and cooperation. This position must demonstrate excellent customer service skills to assure that patient and family needs are met in a timely manner. This role plays an integral part with Point of Service collections when working with patients on current or past accounts.  Multiple Cashiering functions are also a part of this job description.  This position is responsible for adhering to all compliance requirements mandated by CMS, HIPAA, JCAHO, etc.

  • Knowledge of ICD-9 and CPT coding
  • Experience in hospital and provider billing and knowledge of payment methods of Medicare (RHC, provider based, Method II, and fee for service), Medicaid, commercial insurance and other payers. 
  • High School Diploma
Organization: Corporate, Various Locations
Primary Location: CO-Grand Junction
Department: SYS-SMG Patient Access
Schedule: Full-time
Shift: Day Shift
Job Posting: 5/16/2017 11:02:09 PM
FTE: 1.0
Job Number: 17002787
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