Customer Care Representative

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Unit Description

Care Site Description

Good Samaritan Medical Center is part of SCL Health, a faith-based, nonprofit health care organization.

Interested in making a difference? Then check us out. Our rich heritage and mission, and our focus on health care delivery that values person-centered care, excellence and accountability are a winning combination as we bring health — and hope — to our patients.

Fast Facts

Lafayette, CO (20 miles northwest of downtown Denver) (estab. 2004)
Community hospital
1,480 associates, 1,040 medical staff and 239 allied health practitioners
234 beds (192 are staffed)
Services & Expertise

Bone & Joint Institute
Cardiac & Vascular Services
Comprehensive Cancer Care
Emergency & Trauma Services
Integrative Care
Senior ER Services
Women's and Family Services
Kudos: Good Samaritan Medical Center offers excellence across the continuum of care for patients.



This position must efficiently answer, screen and route incoming calls that come into the Customer Care Center (CCC). Position requires a positive attitude and ability to effectively respond and prioritize all calls as needed. Must exhibit Best in the Nation Customer Service skills at all times.
Provide telephone support to Exempla Healthcare:
� Utilizes Best in the Nation customer service skills.
� Respond to all in-coming calls to the CCC in a positive and effective manner.
� Accurately accesses SCL Healthcare�s databases to locate patients, doctors and employees and routing to correct destination.
� Ability to clearly and correctly overhead page announcements as directed.
� Pages overhead per SCL Healthcare Policies & Procedures.
� Page staff and physicians on individual pagers as needed and per procedures.
� Monitor various alarms and respond accordingly per policy.
� Supports Customer Care Specialist in dual emergency situations as needed.
� Prepare written reports as needed.
� Must be able to send out emails: timely and correctly.
� Record and log all long distance calls.
� Monitors weather radio for adverse conditions and reports to the Administrator on Call or the Hospital Supervisor as needed. Pages on-call Hospice nurse as needed.
� Act as backup for Hospice and SCL Clinics after hours and on weekends..
� Enter call lists into appropriate database for departments and publish.
� Promotes mission, vision and values of SCL Healthcare.

  • High School diploma or GED equivalent, required.
  • Two + years of Customer Service experience, required.
  • Proficient computer skills, required.
  • Previous experience in a fast-paced production or call center environment, preferred.
  • Knowledge of Microsoft Office application, preferred.
  • Organization: Clinical Float Pool/Travel Program
    Primary Location: CO-Denver/Boulder/Surrounding Areas-Lafayette
    Department: ESS-Communications
    Schedule: Full-time
    Shift: Variable Shift
    Job Posting: 5/12/2017 10:59:32 PM
    FTE: 1.0
    Job Number: 17003085
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