SCL Health is a faith-based, nonprofit health care organization headquartered in Broomfield with facilities located in Colorado, Kansas and Montana. SCL Health operates:
4 safety net clinics
1 children's mental health treatment center
190+ ambulatory service centers
Interested in making a difference? Then check us out. Our rich heritage and mission, and our focus on health care delivery that values person-centered care, excellence and accountability are a winning combination as we bring health—and hope—to our patients.
Our ministry is dedicated to improving the health of the communities and individuals we serve, especially those who are poor and vulnerable.
This position is located at Lutheran Medical Center in Wheatridge, CO with a schedule of Wednesday thru Sunday, weekdays 3p-1130p and every weekend 10a-630p Saturday and Sunday.
The Patient Financial Advocate is responsible for providing financial advocacy counseling to individuals who express interest, and to help assure that individuals who are eligible for insurance coverage and premium assistance know about their coverage options and have the opportunity to obtain in-person assistance with the enrollment process. Patient Financial Advocates will deliver education in regards to explaining affordability programs, qualified health plans, essential health benefits and rights when using insurance. This position will assist patients with opening or accessing an account with the Connect for Health Colorado (C4HCO) and assist patients with obtaining help with premiums and cost-sharing discounts through the Marketplace. Is able to understand the web-based decision tools and guide patients through the process of narrowing choices for qualified health plans. Has the ability to understand and refer patients with appeals, grievances, and complaints to the appropriate agency. Explains to patients when life changes can be reported and when renewal will be needed. Patient Financial Advocates will maintain expertise about Connect for Health Colorado programs and maintain certification. This position must demonstrate excellent customer service skills to assure that patient and family needs are met in a timely manner while maintaining professionalism and cooperation. This position is responsible for quality assurance in application processing and procedures, along with adhering to all compliance requirements mandated by CMS, HIPAA, Joint Commission, etc.
Minimum of 2 or more years prior health care knowledge with a healthcare financial counseling background. Solid knowledge of Medicaid / Medicare ACA Knowledge, Connect for Health Colorado, Marketplace. Bi-lingual Spanish Speaking preferred.
High School diploma/GED or equivalent, type a minimum of 40 wpm, computer proficiency, excellent customer service skills, both written and verbal. Strong organizational skills and attention to detail.